Skip navigation

What are the Refund Policies?

Answer

Refund Policy - Membership

You may cancel your membership at any time by contacting [email protected] or accessing your member account online. If you cancel your subscription within 30 days of purchase or renewal, you will receive a full refund for the applicable term.

After this 30-day period, all refunds will be considered on a case by case basis as to whether a full refund, pro rata refund, or no refund is applicable.

You agree that your Membership fee will be billed automatically at the beginning of each renewal period, and except as expressly provided in these terms, any Membership paid hereunder is non-refundable.  

Please note: once a membership is cancelled, you will no longer have access to any of our member groups, member only digital content, communication tools, event or merchandise discounts. 

Refund Policy - Donations

Doctors for the Environment Australia accepts donations in good faith and is committed to the highest levels of transparency and accountability with regard to the critical financial contributions we receive from our supporters.

Doctors for the Environment Australia (DEA) will consider a refund:
● If a user error was made on a paper or online donation - we will honour refund requests that are made within 30 days of the original donation processing date where an error was made by the donor.
● When there is evidence of an error made by DEA - if an error has genuinely been made by DEA or its financial advisor or institution, a full refund will be made upon notification of the error within 90 of the transaction.
● If the donation was made by fraudulent means - DEA may issue a refund if a donor’s banking or credit card details have been fraudulently obtained and used to make a donation to DEA.  The donor will be encouraged to inform their financial institution and the police immediately. DEA will make further investigations and report the matter to the police before considering any refund.
● In exceptional circumstances - for example, if there is evidence of supporter vulnerability. DEA will assess the impact on the donor on a case by case basis.

Doctors for the Environment Australia cannot issue a refund after 90 days of the donation date in any circumstances in order to protect the efficacy and integrity of our financial reporting, funding structure and deliverables.
Any instances where the donor is disputing our refusal of a refund outside of the 90 days will be escalated to the Executive Director for approval.

Refund Policy - Merchandise

DEA will refund, credit or exchange purchases within 30 days of purchase if the item is defective and where the item is not otherwise covered under a warranty from a manufacturer or other third party. Items eligible for a refund, credit or exchange must be accompanied by a copy of your proof of purchase (i.e. a tax invoice).

Change of mind refunds will assessed on a case by case basis, but in all circumstances the item must be in 'as new' condition.

Requesting a refund

Requests must be made by the person responsible for the membership, donation or purchase - or in the case where a supporter is considered vulnerable, a nominated representative - and submitted in writing to:
[email protected] or [email protected]

A refund request should include:

  • the person's full name
  • copy of the receipt
  • receipt number or date of the transaction
  • amount
  • the reason the refund is being requested

Issuing the refund

Once the refund request has been approved, it will be processed within 7 working days.
Refunds will be returned using the same payment method as the original donation, i.e. in the case where the donation was made by credit card, the refund must be credited back to that same credit card.

When processing a refund we will issue a new tax receipt and the original will become invalid.

Please note: Under our Anti Money Laundering procedures, Doctors for the Environment Australia will not issue you a refund totalling more than $5000 in any six-month period without additional verification as to your identity.